Case 12

Probably the WORST place to buy from online! I ordered 3 Electric Blue Crayfish from them on Oct. 30th. I checked back now and again to see what was happening with my order. There were no status updates. So I talked to them on the 11th of Nov. and I was told that they had just sold out of the lobsters a few days ago. A Few Days? I had ordered this 2 weeks ago! so I was told I would have to wait an extra week for them to get a shipment however I was told I was going to be sent at LEAST one more EBC. So I waited for the day it was supposed to get here. It never came. So finally Today (The 22nd) I talked to them again and asked why my order wasn't here. Jeff let me know that the order had leaked in transit and was returned. WHAT?! How can you even THINK about selling fish if you don't know how to ship them? My only explanation to this is that they shipped me complimentary scissors that accidentally cut the bag. I had them cancel the order right away. And let me tell you, if you hate doing business with them trying to order things, than there IS an upside to it. They refund faster than you can sneeze! I made sure to keep a log of EVERY conversation I had with them. and here it is! jeff: How may I help You?Ted Rogers: I put through an order on your site about a week ago and since then I've checked back on the order and it's been stuck on "Order #9582 (Preparing [PayPal IPN])"Is this a problem? I've been charged for the purchase but it seems like that's as far as the transaction has gone.jeff: Hello Tedjeff: let me look into that for youjeff: I see the problem we ran out of stock on the blues a few days ago however we do have more coming in this next Monday.Ted Rogers: What's a few days ago?Ted Rogers: I've had this order for over a week.jeff: If you can wait that long i will be sure to make sure they pack an extra one in there for your trouble.jeff: Your order was marked on our end to ship last Sat however due to the stock issue it has not gone out yet.jeff: i understand sirTed Rogers: Alright, so will it be shipping out on monday when you get your next shipment or will it be shipping out tuesday?jeff: i do applogize for the delay and will be glad to make sure they send you at least one free cray to make up for it.jeff: yes tuesday of next week.Ted Rogers: Alright. Thanks a lot. Ted Rogers: QuestionIs my order shipping today?jeff: How may I help You?Ted Rogers: Hi jeff, I talked to you last week about my order and you said that it would be shipping out today. Is it?Ted Rogers: Sorry, the order number is #9582jeff: hellojeff: sorry had 3 chats going at one timejeff: let me look int othat for you sirjeff: Went out on todays truck.jeff: Look for it to arrive on thursday or friday of this week.Ted Rogers: alright.Ted Rogers: Thanks. Ted Rogers: QuestionChecking the status of my order.jeff: How may I help You?jeff: Order number pleaseTed Rogers: #9582jeff: K found it.jeff: We sent the order out but it came back to us do to a bag leaking in the shipment.jeff: We wont have any more blues in stock for at least a week.jeff: I can offer you a full refund sir or we can get them out as soon as they come back in stock.Ted Rogers: I just want a refund than. I've been dealing with you for almost a month now and nothing has progressed besides you taking my money.jeff: yes sir i fully understand and do applogize that this order has had so many problems.jeff: i Will get your refund to you right away.Ted Rogers: Alright. Thank you.jeff: Thanks ted sorry again about the trouble.