watercritter.com / livingaquatic.com Business Profile

UPDATE!!!

Today SEP 17 2010 I filed a complaint with the FBI on behalf of all the victims that I know about. I will keep you informed.

JUL 2010, LIVINGAQUATIC.COM HAS CHANGED THEIR BUSINESS NAME TO WATERCRITTER.COM. BOTH BUSINESS NAMES APPEAR TOGETHER ON THE BBB WEBSITE.

JEFF STOUT OWNS BOTH DOMAINS!

WEBSITE TITLE: Live Aquatic Water Critters And Pet Supplies

THESE ARE THE SAME SCUMBAGS AS BEFORE AND THE REPORTS OF THEM RIPPING PEOPLE OFF KEEP POURING IN TO ME.

IT'S TIME TO STOP PLAYING GAMES WITH THESE DOUCHEBAGS. IF YOU HAVE BEEN SCAMMED BY THEM SEND ME YOUR STORY AND THEN CONTACT THE FBI'S WHITE COLLAR CRIME DIVISION: http://www.fbi.gov/whitecollarcrime.htm

HERE IS THE LATEST INFORMATION.

watercritter.com
Jeff Stout
Skinnypup1979@yahoo.com
662-279-3641
3567 Blue Road
Tuscumbia, Al 35674


BBB Rating:
Based on BBB files, this business has a BBB Rating of "F" on a scale from A+ to F.

Reasons for this F rating include:

BBB does not have sufficient information to determine how long this business has been operating.

12 complaints filed against business

Failure to respond to 10 complaints filed against business

BBB does not have sufficient background information on this business

This company has 9 pending complaints.

The BBB reports on closed complaints only in the number of complaints listed below so please check back in 30 days to find out the outcome of these pending complaints.

Complainants have alleged they purchase merchandise from Living Aquatic, their credit cards are charged, they receive a confirmation the order is being processed and a shipping date given but they never received the merchandise. When they try and contact the business either via phone or e-mail they received no response.

BBB processed a total of 12 complaint(s) about this business in the last 36 months, our standard reporting period. Of the total 12 complaint(s) closed in the last 36 months, 12 were closed in the last 12 months.

Complaints concerned:

2 regarding Customer Services Issues

5 regarding Delivery Issues

2 regarding Product Issues

2 regarding Refund Or Exchange Issues

1 regarding Service Issues

These complaints were closed as:

10 No Response

2 Resolved

KEEP IN MIND THAT ALTHOUGH THE BBB'S REPORTING PERIOD COVERS THE LAST 12 MONTHS, THIS NEW WEBSITE JUST LAUNCHED 19-MAY-2010, SO IT REALLY REFLECTS ONLY A SHORT PERIOD OF TIME.


ORIGINAL INFORMATION

ALERT!!!
MAR 2010 THE BBB REPORTS ANOTHER CHANGE OF ADDRESS AND THE FORMER ONES HAVE DISAPPEARED. NOW THERE IS NO INFORMATION AVAILABLE ON THESE CROOKS EXCEPT THIS WEBSITE. THEY ARE CHANGING NAMES AND ADDRESSES TO STAY AHEAD OF THE BBB CLAIM REPORTS. GET THE WORD OUT! BELOW IS THE LATEST INFORMATION WE HAVE.

ALERT!!!
FEB 2010 THE BBB REPORTS THAT LIVING AQUATIC HAS CHANGED LOCATIONS. WE BELIEVE THIS HAS TO DO WITH THE BBB RATINGS, TAKE NOTE THAT THE ADDRESS HAS CHANGED TO ALABAMA HOWEVER, THE PHONE NUMBER IS STILL IUKA MINNESOTA. WITH THE NEW ADDRESS THERE IS NO BBB INFORMATION ON THEM AND THIS IS PROBABLY AN ATTEMPT TO EVADE SCRUTINY. THE BBB HAS RECEIVED 5 COMPLAINTS UNDER THE NEW ADDRESS BUT REPORT THAT THEY ARE UNPURSUABLE DUE TO INABILITY TO CONTACT THE COMPANY. THE BELOW FORMER INFORMATION IS STILL CORRECT.

THIRD FORMER CONTACT INFORMATION:
Living Aquatic
NO STREET ADDRESS!!!!!
Katy, TX 77449
(662) 279-3641 (Iuka, MS Prefix)

SECOND FORMER CONTACT INFORMATION:
Living Aquatic
3567 Blue Rd. Tuscumbia, AL 35674
(662) 279-3641 (Iuka, MS Prefix)

FIRST FORMER CONTACT INFORMATION:
Living Aquatic
412 Battleground Dr., Iuka, MS 38852
(662) 423-9393

MISSION STATEMENT:
Welcome to LivingAquatic.com. Our mission is to be the number one supplier of Freshwater Crayfish, Snails, Fish and Aquatic Critters in the United States. GREAT JOB SO FAR!!!

Based on BBB files, this business has a BBB Rating of "F"
Number of complaints processed by the BBB
since the firm's BBB file was opened in June 2008: 42

In the last 12 months: 23

Complaints Concerned:

Selling Practices (3 complaints)
2 Resolved
1 Company did not respond

Service Issues (6 complaints)
2 Resolved
4 Company did not respond

Credit or Billing Disputes (2 complaints)
2 Company did not respond

Delivery Issues (28 complaints)
11 Resolved
17 Company did not respond

Refund Practices (1 complaints)
1 Company did not respond

Product Quality (1 complaints)
1 Resolved

Contract Disputes (1 complaints)
1 Company did not respond

Interesting Posts

We found these posts on a forum where Scott Cook was looking for someone to help make the website look legitimate. This person is obviously involved with this scam. This is the link to his profile on Digital Point. You have to register to view it. This forum is riddled with scammers looking to recruit other scammers, go figure!!!

http://forums.digitalpoint.com/member.php?u=118311

HelloI have a project maybe you can help. It should be easy. I need an about us page worded to sound very professional. Should not take long. I will provide basic page and information and you can snazzy it up.

Thanks
Scott Cook
Livingaquatic.com




Nice work !mynameisdi came threw with flying colors. Would use again.

Thanks
Scott Cook
Livingaquatic.com

Case 41

Hello,
First off thanks so much for trying to warn people about watercritter.com! They scammed me out of about 30$ a few months back and I want to do something about it. No one takes my money and gets away with it, I am only 17 however my ATTORNEY mother has offered her services. I think your just the person to help me to bring this guy down. I have e-mail and called with no luck so we will just have to hunt him down. If you know of anyway to help me please let me know!
Thanks again
Alanea

Case 40

Hi I made a purchase on watercritter.com on 9-4-10 I have not received my order to date and have been trying to reach them by e-mail no respone though I ordered a albino african clawed frog can u help me in anyway I spent 17.14 on it and I am on SSDI from the government please write back Angela G

Case 39

Good morning: I found your website, much to my dismay, because it means I may have been scammed. I ordered 2 Leopard Tadpoles for my granddaughter on August 7, 2010 for $5.98 plus $7.05 for shipping, total $13.03. I received confirmation for the order from Watercritter, and the charges have appeared on my credit card. I have not received the order, nor have I received any answers to my emails. I tried calling the number (1-662-279-3641) and it is no longer in use. That's when I realized I might have been scammed and did some more research, finding your website. Any suggestions as to what my next move should be? Thank you. Kathy

Case 38

Hello my friend,

In brief, ordered 2 bullfrog tadpoles on 8/18/2010, my card was immediately charged and it is now sept 2nd I have had no response to several e mails sent and just recently read a lot of negative reviews on this company.

Case 37

Got scammed out of $20 for tadpoles that never arrived. Emailed company and called but got no response. Filed a complaint with BBB.

Case 36

To whom it may concern,


I just read your blog about watercritter.com and wanted to add my info to your case. I placed an order of 3 peeper tadpoles and food on 8/17/2010 for a total of $18.51. I have emailed them a number of times with no response and have yet to get through to a viable phone contact. My 5 year old daughter is totally bummed waiting for her tadpoles. I will be filing the appropriate complaints with the BBB and other agencies as well as my bank. Do you know if anyone's credit card info has been used by these people for purchases off of their bogus site?


Regards,
Missy

Case 35

yea they got me for $30 on crayfish, i'd like to file a report and i have an address from the reciept they gave me, this time alabama and a phone number that has some odd error message. After i ordered from this site i found your website and suddenly became sick to my stomach sad to say :( but i think the BBB isn't goning to do anything and i'd maybe want to try something else, get back to me! Thanks!
-Kyle

Case 34

Hi Paul and Sherry:

I wanted to let you know that I also placed and order with Water Critters, but couldn't get a hold of them when I tried to inquired about the reason my order wasn't being shipped, specially when they were very prompt in charging my card. I called my bank and they gave me Jeff's phone number, which turned out not to work, that's when I found your site and my fears were confirmed. My bank refunded me my money, but I don't think this guy should get off so easily. I am going to file a formal complaint against him with the Better Business Bureau and if there is anything else I can do, let me know,OK?
Thanks for doing this.

Ingrid

Case 33

I've unfortunately been ripped off by them twice - shame on me! about $25 each time for tadpoles and moss plus shipping fees.

Raymond

Case 32

Jessica R. says:

Same thing happened to me! I am now disputing the charge and trying to file a complaint with the better business bureau, which is kind of hard since there is NO contact info on them!

Case 31

Heather K. says:

Is it true that watercritter.com is the same business as this one? I ordered from it and now they're not answering my emails... I wish I'd seen this first.

Case 30

Is Watercritter.com a reliable website to purchase axolotls?

i ordered an albino axolotl about 2 weeks ago from watercritter.com and have not heard from anyone about my purchase. did i just get screwed out of 60 bucks????

Case 29

i was trying to get a leopard frog tadpole and accessories for my eight year old daughter as a birthday present. They took my money, sent me nothing, and won't return my calls, emails, or contacts through their website. I used them becasue they seemed to be able to ship even thought it was ridiculously hot here in DC. That should have been my first clue - that no one else would ship live animal in this weather. So, now I'm out $16 bucks, but more importantly, my daughter was waiting for a pet and present that never came. These people suck!

Case 28

I love owning a pet crawdad, they are so entertaining,But a BIG WARNING LivingAquatic.com has recently scammed me on my giant red claw as he has never arrived. There is many other complaints on this company calling it a complete scam, the bbb and attorney general is involved. this isn\\\’t just living aquatic, watercritter.com and many others are linked, and the same exact site and people own them all. Who ever has came up with this scam has put LOTS of time and effort into this. Thieves, just a fyi comment,Be Careful

Case 27

Hi,

I ordered from watercritter.com and it turned out that it was really living aquatic. Of course the phone mailbox is full, and they do not respond to email inquiries.

Cindy

Case 26

I ordered Tadpoles from this site in Jan 2010 its now may 2010 and still nothing... They charged my credit card right away, but luckily i used paypal!! So hopefully ill get my money back.. They dont answer emails or pick up the phone and their mailbox is ALWAYS full.... This site is a rip off scam...

Case 25

Ordered tadpoles for my classroom study and never received them. They took the money and ran. Am going to report them to the State Attorney General and the BBB. Shame on you!

Case 24

Hi I made an order with them too. My order has been in pending status since April 6th 2010. I called but their mailbox is full and they dont reply to emails. I have contacted the Better Business Bureau and filed a complaint. As of today the BBB has mailed a message to the company in hopes to find out what is going on.

Case 23

I AM HERE TO WARN PEOPLE ABOUT *WATERCRITTER".COM ..DONOT !!! DONOT !!!! ORDER ANYTHING ...LIVING AQUATIC TAKES YOUR MONEY FROM YOUR CREDIT CARD ANDYOU WILL NOT RECIEVE YOUR MERCHANDISE....THERE IS ***NO** PHONE # , THE PHONE # AT LIVING AQUATIC IS DISCONNECTED !! I DON'T KNOW HOW THE SITE IS STILL RUNNING ...THE FBI SHOULD SHUT IT DOWN IMEDIATLY !!! SCAM....SCAM...

Case 22

SCAM, SCAM, SCAM!! I ordered from this site, immediatley charged my card..Same night 4 other charges hit my bank account for over $1,000 dollars..had to freeze my bank account, cancel credit cards, and NEVER recieved order. All the phone numbers listed are disconnected, they won't answer emails. I have the state attorney general involved and the FBI are pursuing electronic funds theft!!

Case 21

Hello,
Those Living Aquatic crooks got me for $20 - plus shipping - for tadpoles. I'll never order from an unknown company before checking with BBB.
Is there any way to get my money back? I'm assuming not.
Thanks for the info.
These people have no conscience and are despicable - but... what goes around comes around.
Jane

Case 20

Hello,

You might as well add me to the list of “Trusting People” that have been scammed by this company. I have been waiting for my order for a month and a half now. I too have contacted the BBB and filed a complaint. I was finally able to leave a message on their answering machine it had been full for several weeks. I left them a message asking for my money back and reported this to the BBB to add to their file. I did order some frogs from them about a year ago with no issues so I felt it was ok to order again. I am guessing this company is having some issues or is going out of business. I will really be surprised if I get my money back it was over 100 dollars.

Please feel free to add my story to you list of cases

Thank you,

Linda

Case 19

Hi,
I believe that I am also a victim of these thieves. I ordered 5 Asian clams 04/20/2010. My credit card was charged the next day. I received the standard "your order is being processed" email a couple of days later. When I didn't hear anything more from them, I started to investigate. I have sent several emails and tried many times by phone to contact these ripoff artists. I have never gotten a response. I am going to try to get my money back through the credit card company, (although I don't know if it's worth the hassle for $15.40). I don't get how people keep getting away with stuff like this on the internet. I'm sure there are many others being ripped off as I write this. The people behind this should be locked up. Hopefully they will be stopped and soon!
Susan

Case 18

Hi my name is **** and I think I have been ripped of from living aquatic I purchased some clams and snails, shrimp from them and have heared nothing from them yet that was on 3/18/10. I bring up my order and it says pending, I used my credit card for the purchase.

Case 17

I too have fallen prey to Living Aquatic.

My wife and I recently bought our daughter a leopard frog habitat. Instead of waiting the 3 to 6 weeks it would take to get our tadpoles from the company that made the habitat I decided to go online and purchase them and get them quicker. Man was I wrong! I ordered the tadpoles on March 6th, and today is the 20th and I have not been able to get a response from them at all. I decided to search online for more info on Living Aquatics and found the great info that was on your site. Someone really needs to shut this website down before any more people fall prey. My wife called the bank today and had the purchase charge reversed. So if Living Aquatic can’t respond, then they can’t have my money.

Case 16

Here’s another Living Aquatic story for you.

I ordered from them in January, and they billed my card immediately. Repeated attempts to contact them on their website and via their email addresses went unanswered. I tried to call the phone # on their site and got a message that their voicemail box was full so I couldn’t leave a message. I reported them to the BBB, but the BBB closed my complaint because they were unable to contact Living Aquatic. Today, I finally had to dispute the charge through my bank to get my money refunded.

I’m disgusted that they’re able to keep operating and taking money, and I’m further disgusted by the fact that the BBB closed my complaint because they couldn’t contact these people, when the nature of my complaint was my inability to contact them!

Thanks for having a place to vent about these people!

John

Case 15

Living Aquatics has scammed us as well. They never sent the items we ordered, did not respond to numerous e-mails, and have charged our credit card. The phone number listed on their site has now been disconnected.UNREAL!

Case 14

Really wished I had read this before making my order. Looks like I'm not getting my Southern Tiger Lobster that I paid the overnight shipping for.

Case 13

I ordered 3 tadpoles with food on December 15th for my grandson's Christmas gift. I was led to believe that they would be delivered by December 23rd. They were not. I called and was told they would be delivered by the 29th. This day came and went without tadpoles. Since then, I have called numerous times with no answer and no voice mail option. I also sent 2 emails without any response. Today I called and found the phone number on their website has been disconnected. I then had to contact my VISA provider and put the (cashed) charge into dispute. My grandson got an empty habitat for Christmas and a 3-wk wait for tadpoles actually RECEIVED from a reputable company!

Case 12

Probably the WORST place to buy from online! I ordered 3 Electric Blue Crayfish from them on Oct. 30th. I checked back now and again to see what was happening with my order. There were no status updates. So I talked to them on the 11th of Nov. and I was told that they had just sold out of the lobsters a few days ago. A Few Days? I had ordered this 2 weeks ago! so I was told I would have to wait an extra week for them to get a shipment however I was told I was going to be sent at LEAST one more EBC. So I waited for the day it was supposed to get here. It never came. So finally Today (The 22nd) I talked to them again and asked why my order wasn't here. Jeff let me know that the order had leaked in transit and was returned. WHAT?! How can you even THINK about selling fish if you don't know how to ship them? My only explanation to this is that they shipped me complimentary scissors that accidentally cut the bag. I had them cancel the order right away. And let me tell you, if you hate doing business with them trying to order things, than there IS an upside to it. They refund faster than you can sneeze! I made sure to keep a log of EVERY conversation I had with them. and here it is! jeff: How may I help You?Ted Rogers: I put through an order on your site about a week ago and since then I've checked back on the order and it's been stuck on "Order #9582 (Preparing [PayPal IPN])"Is this a problem? I've been charged for the purchase but it seems like that's as far as the transaction has gone.jeff: Hello Tedjeff: let me look into that for youjeff: I see the problem we ran out of stock on the blues a few days ago however we do have more coming in this next Monday.Ted Rogers: What's a few days ago?Ted Rogers: I've had this order for over a week.jeff: If you can wait that long i will be sure to make sure they pack an extra one in there for your trouble.jeff: Your order was marked on our end to ship last Sat however due to the stock issue it has not gone out yet.jeff: i understand sirTed Rogers: Alright, so will it be shipping out on monday when you get your next shipment or will it be shipping out tuesday?jeff: i do applogize for the delay and will be glad to make sure they send you at least one free cray to make up for it.jeff: yes tuesday of next week.Ted Rogers: Alright. Thanks a lot. Ted Rogers: QuestionIs my order shipping today?jeff: How may I help You?Ted Rogers: Hi jeff, I talked to you last week about my order and you said that it would be shipping out today. Is it?Ted Rogers: Sorry, the order number is #9582jeff: hellojeff: sorry had 3 chats going at one timejeff: let me look int othat for you sirjeff: Went out on todays truck.jeff: Look for it to arrive on thursday or friday of this week.Ted Rogers: alright.Ted Rogers: Thanks. Ted Rogers: QuestionChecking the status of my order.jeff: How may I help You?jeff: Order number pleaseTed Rogers: #9582jeff: K found it.jeff: We sent the order out but it came back to us do to a bag leaking in the shipment.jeff: We wont have any more blues in stock for at least a week.jeff: I can offer you a full refund sir or we can get them out as soon as they come back in stock.Ted Rogers: I just want a refund than. I've been dealing with you for almost a month now and nothing has progressed besides you taking my money.jeff: yes sir i fully understand and do applogize that this order has had so many problems.jeff: i Will get your refund to you right away.Ted Rogers: Alright. Thank you.jeff: Thanks ted sorry again about the trouble.

Case 11

Hi,
I just received shipment from livingaquatic.com of four supposedly (according to their description) "large" bullfrog tadpoles. Not! The largest of the four was puny, and the smallest was almost too small to see. Has anyone else had any experiences with this company?BillI ordered a few tadpoles from this site, and about 4 days in i checked my status of my order and it said PENDING! So I went to a pet shop i found them there for 2.99 each saved me 15 dollars that they made me pay for shipping and handling. So then I tried calling the company to cancel my order, and no answer i tried for 2 days calling and leaving email, till I finally got a person on the phone. She said they were closed and I had to wait for someone to call me back BUT she was already on the phone with me so I don’t understand why she couldn’t help me????? So I recommended NOT EVER using this site! You can still try if you want I’m just giving you my experience.

Case 10

Paul,
I ordered 30 Spring Peeper tads from them in the spring of this year. When they morphed I noticed they did not look like spring peepers, they were American toads, I have tried repeatedly to have them make it right and they push me off and don't respond to emails. If they don’t do something to fix this I will never order from them again.

Case 9

SCAM, SCAM, SCAM!! I ordered from this site, immediatley charged my card..Same night 4 other charges hit my bank account for over $1,000 dollars..had to freeze my bank account, cancel credit cards, and NEVER recieved order. All the phone numbers listed are disconnected, they won't answer emails. I have the state attorney general involved and the FBI are pursuing electronic funds theft!!

Case 8

comments:

Anonymous said...
Hello there,They're just simply incompetent. I pity them for losing good customers like you. Have a great day!
February 25, 2009 9:18 PM

Anonymous said...
Thanks for the heads up. What a terrible store. I'm sorry you have had such a bad experience. I wont' be shopping there anytime soon.
March 3, 2009 9:26 AM

Anonymous said...
Thanks let others know too :D
March 4, 2009 9:25 AM

Case 7

The Site is Living Aquatic
Their crime is taking our money and not giving us our stuff. No Frogs, No plants nothing.The first time we called they were quick to answer and told us our merchandise would be sent out the next day......Still No Frogs!The second time we called they told us the Frog food we ordered was moldy ..... Ewwww! and that our order would be sent out as soon as the new food came in.The third time we called they said they we're exchanging the food pellets we ordered for a different kind and that it would be sent out the next day....... Still no Frogs No Plants No Food.They have a wonderfully put together site lots of information and videos its too bad they don't spend some of that time on customer service and getting out their stock. It makes you laugh at their mission statement:"Our mission is to be the number one supplier of Freshwater Crayfish, Snails, Fish and Aquatic Critters in the United States. We take pride in offering only healthy active quality specimens. If your looking for Freshwater Crawfish, Clams, Shrimps and Aquatic Plants then you have come to the right site. All of our orders are handled in a timely professional manner. No order is to large or to small for us! "Obviously our order was either too big or too small because we ordered on December 13th and still no Frogs. Spread the word let your friends beware!

livingaquatic.com

Case 6

Living Aquatic.com

--------------------------------------------------------------------------------

Has anyone done business with livingaquatic.com? I ordered 30 frogs and they sent the wrong species. Now I care for American toads I guess. They won't answer emails or the phone. This has been going on for months now. Anyone have a similar experience?. Thanks

livingaquatic.com
__________________
TWI Steward
Support fruit flies, they're the only culture some people have!

Case 5

Hi,
I just received shipment from livingaquatic.com of four supposedly (according to their description) "large" bullfrog tadpoles. Not! The largest of the four was puny, and the smallest was almost too small to see. Has anyone else had any experiences with this company?


livingaquatic.com

Case 4

This website is very nice and offers everthing I needed, however I purchased items in July, they charged my credit card immediately and it said it was processing for months...It finally shipped in September after several phone calls and a promise by the owner to ship the items and call me back in August...never heard from her again, and they never answered the phone after that. Sent approximately 10 emails trying to get a status update. It finally took a BBB complaint to get my itmes.


livingaquatic.com

Case 3

I am also having trouble with this website. I ordered 5 cherry shrimp and 3 wood shrimp with a few moss balls.Its been two weeks since i made my order and they haven't sent it out yet nor replied to my many emails and phone messages. I haven't spoken to anyone on the phone only have been able to get their answering machine. I am becoming worried that they have scammed me out money. I tried canceling my order both through email and phone a few days ago but they still haven't canceled it.
I am just furious with this company. I just want my order or my money back!!!!!!!!!!!!!


livingaquatic.com

Case 2

I have done business with them twice. I placed an order for tadpoles back in the fall and then another order this past January. The first order went fairly smooth. I did have trouble contacting them but my order did arrive in a timely manner. The second order I was not so lucky. I placed an order on January 4th. They took my money via paypal quickly but then they seemed to disappear. I called several time and sent numerous emails but I did not get a response. Weeks went by and my tadpoles had not shipped. I finally got a hold of a woman who said she was sorry they did not ship and that they will be shipping in the next day or so. Weeks went by again and they still had not shipped. I was getting no response from them and paypal couldn't help me because the order was now over 45 days old. I tried repeatedly to cancel the order but I was getting no response. I have since found tadpoles elsewhere at http://www.aquaculturestore.com/. They were very nice to work with and they provided me with 16 tadpoles for the same price that I paid for 3 at livingaquatic.com. Livingaquatic.com is also not recommended by the Better Business Bureau. I now understand why.




livingaquatic.com

Case 1

Problems with Livingaquatic.com order
________________________________________
I am usually pretty satisfied with online orders, but I I could not believe how horribly Livingaquatic.com had handled my order.

I ordered: I received:

3 misquitofish 2 misquitofish (INCORRECT!)
2 feeder pond snails 2 feeder pond snails
2 12" airwands 1 12" airwand (INCORRECT!)
1 shrimp net 1 shrimp net
1 pkg plant sinkers 0 pkg plant sinkers (INCORRECT!)
1 java moss 1 java moss
1 water pennywort 0 water pennywort, (INCORRECT!)
*** I think they gave me some extra java moss instead of pennywort
1 stryofoam box for shipping 0 stryofoam box (INCORRECT!)
*** They left a note saying that they were out of stryofoam boxes, but gave me 2 striped trumpet snails instead


After my order was delivered, I immediately emailed the company and told them that 5 out of the 12 items I ordered did not get delivered. I asked whether I was going to receive refunds for the items I did not receive or if those items would be shipped. It's been several days and no reply yet. I'm so frustrated because I paid 100% but received less than 60% of
My order!


livingaquatic.com